We’re looking for 2 KYC/AML/Customer Support Agents to join a growing iGaming business operating within the African market.

This is a hybrid role, combining customer support with KYC and AML responsibilities. You’ll play an important role in ensuring players receive a high level of service while the business maintains strong compliance and risk controls.

What You’ll Be Doing

• Handle player queries relating to account registration, login issues, account verification, deposits, withdrawals and platform functionality.
• Guide players through the KYC process, reviewing identity documents and supporting documentation to verify player accounts.
• Conduct customer due diligence and escalate high-risk accounts or incomplete verification cases for further review.
• Support AML monitoring by identifying suspicious transactions, unusual betting or payment patterns and potentially fraudulent activity.
• Review player accounts for red flags, including duplicate accounts, identity inconsistencies and potential bonus abuse.
• Assist with payment-related queries and collaborate with Payments teams to resolve deposit and withdrawal issues.
• Maintain accurate player records and ensure verification documentation meets internal policies and regulatory requirements.
• Identify and escalate potential fraud, money laundering, responsible gambling concerns and other player-related risks.
• Work closely with Customer Support, Risk, Compliance, Payments and Operations teams to ensure a consistent and compliant player experience.
• Deliver professional, efficient and player-focused support while maintaining strict confidentiality and following established procedures.

What We’re Looking For

• Previous experience in KYC, AML, Customer Support, Fraud Prevention, Risk or Compliance.
• Experience within iGaming, online casino, sportsbook or online betting operations is highly advantageous.
• Understanding of player verification, customer due diligence and AML procedures.
• Familiarity with player accounts, deposits, withdrawals and online gaming platforms.
• The ability to identify suspicious activity, account irregularities and potential fraud indicators.
• Strong communication and problem-solving skills, with a player-first approach to customer service.
• Excellent attention to detail and the ability to handle sensitive player information confidentially.
• The ability to manage multiple cases and priorities in a fast-paced iGaming environment.
• Strong computer literacy and confidence working across multiple systems.
• A proactive, analytical and team-oriented mindset.

Why This Role?

This is a great opportunity for someone looking to build or further develop their career across Customer Operations, KYC, AML, Risk and Compliance within the iGaming industry. If you enjoy working with people but also have a strong eye for detail and an interest in compliance and risk, this could be the perfect combination.

Apply

Apply now by sending your CV to contact@initiateinternational.com for this KYC/AML/Customer Support Agent role. If you wish to view additional Gaming, Betting, & Gambling jobs, please click through to our job section.