A leading company in the iGaming industry is seeking a dynamic Customer Success Agent to join their growing team in Cape Town, South Africa. This is an incredible opportunity for someone passionate about online entertainment, customer engagement, and digital innovation to be part of a global brand that’s redefining the player experience.
If you thrive in a fast-paced, tech-driven environment where every interaction matters and teamwork drives success, this is the role for you.
Your key job responsibilities as Customer Success Agent in Cape Town, South Africa will include:
• Delivering outstanding customer service across multiple communication channels including calls, email, live chat, and social media.
• Handling player queries efficiently while maintaining a positive and professional tone at all times.
• Performing KYC and account verification processes to ensure full compliance with regulatory requirements.
• Monitoring transactions and identifying potential fraud or risk-related activities using advanced tools and procedures.
• Managing payment-related queries such as deposits, withdrawals, and chargebacks accurately and promptly.
• Maintaining detailed and accurate customer interaction records.
• Following responsible gaming and AML protocols to protect both players and the business.
• Collaborating closely with other departments to improve the overall customer journey and service delivery.
• Acting as a brand ambassador, representing the company with integrity, empathy, and professionalism.
• Contributing to continuous improvement initiatives that enhance support efficiency and player satisfaction.
Requirements for this Customer Success Agent job in Cape Town, South Africa:
• Previous experience in the iGaming industry or a similar customer-facing role.
• Strong understanding of KYC, AML, and responsible gaming standards.
• Excellent written and verbal communication skills with full professional fluency in English.
• Tech-savvy and confident using digital platforms, CRM systems, and Microsoft Office.
• High attention to detail, accuracy, and data integrity.
• Ability to multitask and perform under pressure in a high-volume, fast-moving environment.
• Experience with fraud detection, payments, or risk management will be advantageous.
• Team-oriented mindset with a proactive approach and a strong sense of accountability.
• Willingness to work shifts, weekends, and public holidays.
If you’re ready to take the next step in your career and bring your expertise to a global iGaming leader, send your CV to contact@initiateinternational.com to apply for this Customer Success Agent job in Cape Town, South Africa.
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Tagged as: Customer Success, iGaming, Sportsbook, Fraud Prevention, Risk Management, KYC, AML, Payments, Customer Support, Digital Operations, Player Experience, Responsible Gaming, Cape Town Jobs, South Africa Careers, Gaming Industry, Online Entertainment
