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ICT Service Manager – Information Technology job – Market related salary – Johannesburg, South Africa

  • Permanent
  • Johannesburg
  • Sep 3, 2018

Would you like to work for a leading telecoms company? This company is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. They have a great job opportunity for a ICT Service Manager to join their team in Johannesburg. You will be responsible for managing the incident and problem management processes in accordance with industry best practices

Your key job responsibilities as the ICT Service Manager in Johannesburg will include:

  • Executing the incident and problem management process tasks in adherence with Customers, group and local OpCo requirements
  • Coordinate and manage the incident and problem management process activities across the group and with external vendors as per agreed SLAs
  • Escalate risks and issues to the senior management within the technology function
  • Support incident and problem management reporting (KPIs and customer SLAs)
  • Assist the incident and problem management process owners within OpCos in:
  • Driving service management best-practice and process standardisation
  • Implementing consistent end-to-end application of the incident and problem management process across the business
  • Identifying and planning for incident and problem management process improvement projects
  • Driving cross-account process standardisation
  • Drive implementation of standard execution of the incident and problem management process
  • Responsible for the complete process adherence and handling of incidents and problems according to SLAs
  • Responsible for acting as an escalation point to expedite incident and problem resolution

Requirements for this ICT Service Manager job in Johannesburg:

  • Bachelor’s Degree in Computer Science, Information Technology, Software Engineering or related field
  • Relevant certification / accreditation (e.g. ITIL V3)
  • Fluent in English. Fluency in French and Arabic would be advantageous
  • Minimum of 5 years’ experience in incident and problem management
  • Prior professional services / consulting background
  • Worked across diverse cultures and geographies advantageous
  • Experience working in a small to medium organization
  • Experience in global/multinational enterprise, coupled with working in emerging markets
  • Proven track record of business improvement and strategy development

If you meet the above requirements for this ICT Service Manager job in Johannesburg, please send your CV through to If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist

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