Recruitment | Executive Search

Head of Managed Services – Information Technology job – R1.2 – R1.4 Million p/a – Johannesburg, South Africa

  • Permanent
  • Johannesburg
  • Oct 1, 2018

A multinational leading telecoms company has an amazing job opportunity for a Head of Managed Services to join their team Johannesburg. The Head of Managed Services will form a part of a highly skilled group of technical and management experts who are responsible of the technical overview of the global fixed connectivity infrastructure as well as to support other business units with the utilization of the assets

Your key job responsibilities as the Head of Managed Services in Johannesburg will include:

  • Provide strategic direction on services and infrastructure against potential cyber incidents
  • Leading all operational aspects of managed services by ensuring stable, robust and scalable operational processes to support delivery models
  • Ensure and monitor that processes are in place to pro-actively protect consistent service quality to meet contract expectations through acceptable controls and service procedures in line with agreed upon process and standards
  • Coordinate with the different areas of the company for the procurement, implementation and monitoring of network services, especially with global carrier services and closely manage the delivery of products and services with strict financial controls
  • Lead a team of global experts and virtual teams around the world that are tasked to identify strategic partners for delivery of new products and services that can be implemented
  • Manage overall product lifecycle for managed network global products
  • Produce documentation of service: marketing manuals, annexes to contracts (Service Description, Manual of Operations, Pricing, Terms of Service), training documentation and business presentations
  • Define and update the existing installed base of networks & products

Requirements for this Head of Managed Services job in Johannesburg:

  • Minimum 4 Year Academic Degree (Engineering or Computer Science)
  • Master’s degree in Engineering or Computer science as an advantage
  • 7+ years in relevant experience in the managed services space
  • 3+ years managerial experience preferably within the international infrastructure wholesales business
  • Detailed knowledge on the international telecommunication infrastructure industry in regard to latest industry trends and competitive landscape
  • Strong understanding of managed networks
  • Strong analytical skills to be able to execute market analysis, competitor landscape reports and customer monitoring
  • Understanding the connectivity infrastructure wholesales landscape with a focus of emerging markets

If you meet the above requirements for this Head of Managed Services job in Johannesburg, please send your CV through to If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist

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