Recruitment | Executive Search

German Speaking Customer Services Host – Contact Centre job – R170 400 p/a – Pretoria, South Africa

  • Permanent
  • Pretoria
  • Jul 2, 2018

Are you looking for a new job? Are you fluent in German? Do you enjoy interacting with different people daily? If yes, this is the job for you! Our client in the automotive industry based in Pretoria is looking for German speaking people to join their team. As the German Speaking Customer Services Host in Pretoria, South Africa. This job requires you to handle all incoming call in German and assist customers with any problems they might be experiencing.

Responsibilities for this German Speaking Customer Services Host in Pretoria, South Africa:

  • Receive calls and answer customer email queries
  • Use common call centre telephone and computer technology
  • Enter and retrieve data
  • Work and build relationship in a team consisting of local and international staff members at different locations
  • Manage their own work under guidance
  • Use multiple technologies such as telephony, internet services and;
  • Provide a greater amount of leadership to less experienced employees
  • Follow occupational health & safety policy and procedures
  • Work in a customer contact centre environment
  • Respond to inbound customer contact
  • Conduct outbound customer contact
  • Use an enterprise information system
  • Provide excellent quality customer service
  • Send and retrieve information over the internet using browsers and email
  • Manage work priorities and professional development
  • Use multiple information systems
  • Manage customer relationships
  • Assist in providing solutions to customers and staff
  • Open service requests that must be referred to the country Customer relations
  • Centre (CRC)

Requirements for the German speaking Customer Services Host in Pretoria, South Africa:

  • SA citizen, permanent residence or qualifying for a work permit (e.g. Spousal permit) for South Africa
  • Fluent (speak, write and read) in both German & English. Education and Experience
  • Grade 12 or equivalent with one-year customer service experience
  • Excellent verbal and written communication skills
  • Computer literate at least at an intermediate level with experience using
  • Microsoft Office products.
  • Maintain a positive, professional and pro-active attitude towards customer enquiries and other stakeholders (team, client, service providers, and dealers)
  • Provide clear, professional and accurate written responses to customers when requested, using standard letters where appropriate and email
  • Ability to seek advice or escalate issues when necessary

If you meet the above requirements for this German Speaking Customer Services Host job in Pretoria, South Africa, we would like to hear from you. Don’t hesitate, please send your CV through to contact@initateinternational.co.za today!

If you wish to view additional Contact Centre jobs in Pretoria, South Africa, please click through to our job section

Tagged as: Gauteng, Gauteng Jobs, South Africa

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