Recruitment | Executive Search

German speaking Customer Service Host – Foreign Languages jobs – R174 000 p/a – Cape Town, South Africa

  • Permanent
  • Cape Town
  • Jul 3, 2018

A global e-commerce leader in technology, online marketing and customer relationship management, is looking for fluent German speakers to join their dynamic, fast-paced team in Cape Town, South Africa. As a member of the Customer Services team, you will be required to provide a professional world class service to the needs of the organization’s global customers

Your key job responsibilities for the German speaking Customer Services Host in Cape Town, South Africa:

  • Responding to customer queries by telephone, email and online chats
  • Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
  • Processing pertinent information into relevant databases
  • Completion of tasks assigned during shift
  • Customer relationship building and management as well as cross selling of products and services
  • Problem solving tasks during shift
  • Handling and taking full responsibility for customer related queries
  • Make outgoing calls and execute outbound campaigns to existing customers
  • Offering translation services to the organization
  • Performing extra tasks given by managers as required

Requirements for this German speaking Customer Service Host in Cape Town, South Africa:

  • German as a first language and fluency in written and spoken English is essential
  • Tertiary qualification conducted in that first language or with that language as a major subject would be preferred
  • Demonstrated literacy in MS Office: Outlook and Excel
  • Above average word processing skills preferred
  • Strong written and verbal communication skills
  • Ability to learn new technology/systems/applications quickly
  • Highly numerate, and analytical
  • Proven passion for customer service
  • Demonstrated quality orientation
  • Excellent Customer Relationship Management skills
  • Excellent time management and adherence to schedule

If you meet the above requirements for this German speaking Customer Services Host in Cape Town, South Africa, send your CV through to If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist

If you wish to view additional Foreign Languages jobs in Cape Town, South Africa, please click through to our job section

Tagged as: Cape Town, Cape Town Jobs, German Jobs, South Africa

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