Recruitment | Executive Search

Sales Coach (Trainer) – Contact Centre job – R264 000 p/a – Johannesburg, South Africa

  • Permanent
  • Johannesburg
  • Nov 1, 2018

A leading digital company that uses innovative digital marketing channels have a GREAT job opportunity for a Sales Coach (Trainer) to join their team in Johannesburg. The Sales Coach (Trainer) will maximize Call Centre agent’s effectiveness by determining and solving training needs. Does this seem like the perfect challenge for you? Keep reading!

Your key job responsibilities as the Sales Coach (Trainer) in Johannesburg will include:

  • Product Training – Agents who want to cross sell/new trainees/agents struggling to sell based on lack of product info
  • Product Tests – Before any agent goes live on a campaign, they need to complete and pass a product assessment. Mark tests
  • Goal Setting Session – Teaching new agents how to set SMART goals
  • Sales Coaching – Introduction to sales process – Greet, Meet, Treat, Beat, Repeat – campaign specific
  • Script Training – Introduction to script that will be used for the campaign
  • Role Plays – Role plays, selling random items & Final test call before they can go live on the floor
  • Live & Recorded Call Vetting – Sit with new agents when they go live and compile feedback
  • One on One coaching – play call recordings for agents and give diagnosis on area to improve on
  • Group Coaching – Addressing issues per campaign, or agents that have the same weakness from different campaigns
  • Follow up Coaching – random call selection of agents coached and check if coaching has been applied
  • Feedback Report – Compile feedback on agents coached – topics discussed
  • Mentorship Programme – Identify agents with the potential of becoming the next team leaders and put them through a leadership programme which will serve as a pool for selecting the future management team
  • Existing agent bad performer process – Performance management initiation process
  • Continuous Scripting vetting – Ensure scripting is always up to date

Requirements for this Sales Coach (Trainer) job in Johannesburg:

  • Matric
  • 2+ years’ in a Sales coaching in a call center environment
  • Self-driven
  • Positive and energetic
  • Structured and detail orientated
  • Able to multi-task
  • Proactive – capable of identifying and initiating change

If you meet the above requirements for this Sales Coach (Trainer) job in Johannesburg, please send your CV through to jhb@initiateinternational.co.za. If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist

If you wish to view additional Contact Centre jobs in Johannesburg, South Africa, please click through to our job section

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