Recruitment | Executive Search

Outbound Team Leader – Contact Centre job – R180 000 p/a – Johannesburg, South Africa

  • Permanent
  • Johannesburg
  • Nov 1, 2018

Are you a Outbound Team Leader looking for an exciting challenge? A leading digital company that uses innovative digital marketing channels are looking for a Call Centre Team Leader to join their team in Johannesburg. You will efficiently supervise the day to day operation of the outbound contact centre.

Your key job responsibilities as the Outbound Team Leader in Johannesburg will include:

  • Efficiently supervise the day to day operation of the outbound contact centre
  • Ensuring that the immediate operational needs of staff and customers are properly addressed
  • Ensuring that all staff members adhere to the weekly performance targets
  • Allocate leads to agents ensuring they always have data to dial
  • Create campaign for all new data sets. Ensure all integration is tested and works before going live
  • Monitoring attendance and punctuality on daily basis
  • Reviewing and analysing Agent output – dials, talktime and sales. Include avg per teams here as well

Requirements for this Outbound Team Leader job in Johannesburg:

  • Matric and minimum 1 year experience in a call centre environment in a supervisory/team leader role
  • Knowledge of Excel, CRM, Lead distribution
  • Proactive – capable of identifying and initiating change
  • Self-driven
  • Positive and energetic
  • Structured and detail orientated
  • Able to multi-task
  • Relationship building

If you meet the above requirements for this Outbound Team Leader job in Johannesburg, please send your CV through to jhb@initiateinternational.co.za. If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist

If you wish to view additional Contact Centre jobs in Johannesburg, South Africa, please click through to our job section

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